shipping and returns terms
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable. You can track your order here ORDER TRACKING.
Where We Ship
We currently ship from our warehouse in Lithuania, Europe to over 40 countries. Our shipping costs depending on the shipping area.
- Europe Priority Trackable 5€
- Worldwide Priority Trackable 8€
United Kingdom and Europe
- Europe Priority Trackable shipping: 8-12 days transit. The cost is calculated at checkout. Please note that order processing may take up to 3 business days after the order is placed for standard shipping. There is a possibility of delays, due to courier‘s fault.
- Worldwide Priority Trackable shipping: 10-18 days transit. The cost is calculated at checkout. Please note that order processing may take up to 3 business days after the order is placed for standard shipping. There is a possibility of delays, due to courier‘s fault.
Applicable sales tax will be charged where applicable. Taxes are upon buyer to declare item or not depending on the shipping country. Our shipping terms are DAP (Delivery-at-place).
Returns on eligible items are accepted within 14 days of order delivery date. To return an item, please contact [email protected] .
Any item returned after 14 days from order delivery date is not eligible for refund.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged or have clear wear signs, are not in complete set when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.
If you have any questions about these Shipping Terms or Return Policy, please contact Calm at [email protected] .